Customer Service Agent - PORTO

Our client based close to Porto is looking Portuguese speaking Customer Service Agent to join their growing Team! You will be part of a start-up project with possibility to acquire new skills within the iGaming industry.

Responsibilities:

Assist and interact with customers in an efficient and positive experience via live chat, e-mail and telephone.
Working closely with the Marketing and Fraud departments, assisting if necessary
Provide accurate and valid information by using the right tools.
Work within the team, supporting colleagues and contributing to a great working environment
Follow communication procedures, guidelines and policies

Requirements:

Portuguese native speaker with high level of English
iGaming experience is mandatory
Strong sense of initiative and responsibility
Excellent written and verbal communication skills
Availability to work on a shift basis (until 1.00 am)
Excellent Computer literacy skills, especially in web-based applications